Endless loop trying to see IP2M-841 with iPhone app

[BoboBear]

In the iPhone app, I use device manager to add the camera. It connects to my wifi just fine.

I go to live view and don't see the camera. Hitting the '+" button takes me to add camera, which tells me my camera already exists. So the app knows about the camera, but I can't see it in live view.

I've already tried resetting the camera and starting fresh and the exact same thing happens.

[Melvin]

Hello BoboBear,

I see that you have tried resetting the camera. Did you hard reset the camera by pressing the indicator light on the back of the camera for 10 seconds? Please try this if not already tried.

[BoboBear]

Yes, I reset the camera by pressing the light on the back.

[Melvin]

Hello BoboBear ,

Go to the menu of the app and from device manager delete the camera thats already added.
After this hard reset camera and try the set up again.

[BoboBear]

That worked. Thank you.