Constantly locked out or camera unable to connect

[ltn123]

Hi,

I have the Amcrest HD Pro. Its a great camera however after several days of not logging into the app the camera either doesn't connect or it locks me out.

What is the point of having a surveillance camera if when you are away it locks you out or you can't connect. The only way I find to get back on is to unplug it. Again, if I am away from home its a useless camera since I am locked out.

How do I prevent this from happening? I use the Amcrest iPhone app not the web view.

[Melvin]

Hello ltn123,
Not sure what is causing this. So power recycling the camera fixes this issue? Can you check if the camera is on the latest firmware? If not, I would suggest updating it. Please contact out Technical support team if the issue persists.

[muddharryf]

I am having this issue as well. HD-Pro just locks up or tells me it can't connect. Power cycle of the camera restores the connection and I am at the latest firmware.

[redspawnsilver]

I am having the same issue... it happened just after I updated the firmware on the 1080p amcrest. I was able to connect that morning with the google chrome app, iphone app, along with the amcrest IP config software. Once I installed the new firmware and unplugged and restarted my 1080p ip camera to reboot after firmware installation, I was no longer to connect to it with none of the software I listed before. Is there a way to roll back the firmware patch or another way of connecting to the camera to fix this issue?