cloud service fails,

[ichabodmudd]

amcrest(new account cloud failures)

new cams 1yr old from you and nvr new from you AMC063ACF8600004xx (xx for privacy)
have 1 camera. on my wired gigalan EdgeRouter. 10x and activated in the amcrest cloud service, no problems doing so)
i did the setup and it all seems good, for sure local (browser access ok) but not cloud and fails on PC to cloud and g20 CELL to cloud account.

all seems ok but no video at all or live feed. (have the $20 cloud service 1cam and paid up)
i get the motion alarms to cloud events, but no video or play back of alarms and Play back event are black screens.

all cams work locally via local IP addr or via, NVR, no cams are direct to NVR , all things on my sub lan are wired, no wifi used at all.
I have ISP Optium fastest service, 350 to 800mbps.
any help finding the point of failure , TIA.
10xx

[ichabodmudd]

thanks to the person who emailed me, H265 not allowed.
but.
h264 or h264b
i get events, but dead vid

oops no photos of my setting allowed it seems. (want to post.)

h264 fails and did the IP local web page static, setting reboot, manual mode. and still cloud dead. (well video it does send empty events0

[ichabodmudd]

cured
in cam settings direct , reset to factory defaults #1(keeps IP and logins)
works ok now, have live video, world wide,