Changelog link broken on Amcrest website

[hankhill]

I keep getting prompted to upgrade the firmware in my IP3M-943 camera. However bitter experience makes me wary of doing this without knowing what has changed. Unfortunately the changelog link on your website is faulty - https://s3.amazonaws.com/amcrest-firmwa ... 2C+IPM-751

Could you please either fix this changelog link or tell me what has changed between firmware versions 00001 and 00005?

[hankhill]

4 days and no reply yet from Amcrest. Is their customer support really as bad as people say?

[hankhill]

I take it back, they replied when I contacted them directly -

Thank you for contacting Amcrest Support, my name is Hugo and I'm the Product Support Specialist here and I will do my best to assist you with any questions or issues you may be having.

Our team will fix this link asap. Thank you for the notice.

Main issues being resolved on latest 943 firmware updgrade are:

- Fixed Cloud connectivity issues.
- Fixed IR bug on Amcrest View Pro.
- Improved both FTP and Security overall.

Also, I just wanted to assure you that in addition to lifetime telephone/email support, we offer a 1 year US[/CA] [2-year UK/EU] replacement warranty service that guarantees that if anything goes wrong with your camera within the warranty period, we will replace it free of charge. If our technical support troubleshooting does not solve the issue, we will walk you through the replacement process. For more information you can read our warranty policy here: /www.amcrest.com/terms.

Amcrest Youtube:
https://www.youtube.com/channel/UCPTl5Z ... udg/videos

Amcrest Support Page:
https://support.amcrest.com/hc/en-us

Please let me know if you have any other questions, issues or concerns.

Thanks & have a great day.