Cant Access camera unless im on wifi

[byronbigrims]

Since the lateset firmware update I can no longer access my cameras unless im on wifiI I hve service with T-Mobile and using an iphone 7plus.
Now I also have have an ipad that has service from verzion and I can access the camers just fine with my ipad, but not with my phone.
I have uninstall and reinstall app and everything.............PLEASE FIX..................

[Melvin]

Hello byronbigrims,

Please try the below workaround and see if it helps.

On your iPhone, go to:

Settings > General > Reset > Reset Network Settings

Note that this will reset all of your network settings back to default, including both your carrier and your wireless network settings. If you have saved passwords for your wireless networks, you will need to enter them again after resetting since your iPhone will go back to its default state of not having any stored wireless network passwords.

[dtcamcrest]

Melvin - the problem isn't with the phone. It's with the update to the cameras.

I ran into the exact same problem (but with more details) here: https://amcrest.com/forum/viewtopic.php?f=3&t=2459

[bluesmann]

experiencing this EXACT situation now! any updates/solutions?!

surely there must be more people experiencing it?

Thanks!

[Melvin]

Hello all,

Are you facing this issue after the firmware update? Please confirm the IOS model and phone make and your mobile network carrier.