Cannot get Remoter Access to Work

[terri8502]

I cannot access my camera from outside my home network. I have 8 other cameras working (4 foscam and 4 LaView), and am trying to set this one up identically, with port forwarding. I also cannot get it to send emails, the test keeps failing (the others send emails). It appears it does not have outside access, but I have it set up on the router and can see the port from canyouseeme. Any thoughts or ideas of ways to fix it are greatly appreciated, I want to start replacing cameras and am hoping this will be a good option for replacement.

[Mooeasy]

I am having the same problem. I updated the firmware on the camera and that was it. If I use local router settings it works. Can't get it to work outside the home. Tried everything I could think of. Funny thing is it's only the Amcrest Pro App on the iPhone. I can see the camera outside the network using Live Cams Pro but not the Amcrest Pro. Frustrating.

[Melvin]

Hello,

Please give us a call and we will defenitely help you with this.

https://amcrest.com/contacts