Cannot add camera to cloud

[hawaiiboy58]

I am also having the same problem adding my camera to the Cloud. My phone and PC can see the camera but not the Cloud app. Please help!!

[ccs86]

Same here. Can't add my camera to the cloud, despite it being online!

[RobynBanks]

i brought three of these HD pro cameras and all are visible via the IOS app but i'm unable to register them via the amcrestcloud.com website to set them up......................any solutions

[Melvin]

Hello,
If you are unable to add the camera and get a message that 'camera is not connected, please reboot' , then power off the camera and wait for 30 seconds, connect the camera back and wait for about a minute and try again. You need to do this step for each camera.

[scoutermac]

Today is 3/25/2018. This issue keeps occurring and I have to reboot the camera to re-connect it to the amcrest cloud. It seems to occur every weekend as if amcrest is performing maintenance. Are there any updates on this? I am wanting and needing to purchase additional cameras, however if this issue cannot be resolved I will be looking to a different brand. Is this an issue with the NVR?