Cannot Add Another Mobile Device

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billb
Posts: 2
Joined: Fri Aug 26, 2016 1:32 pm

Cannot Add Another Mobile Device

Post by billb »

I am currently using my 720P camera on a smart phone and Desktop PC.
However, when I try to do P2P on a different smart phone I get an error when I enter the already connected camera name during the P2P set-up. It says that that name already exists and I can go no farther in the set-up.

What should I enter in the P2P set-up screen fields for camera name, username and password.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Cannot Add Another Mobile Device

Post by Melvin »

Hello billb,

You can use the P2p method under add connected devices option in the app. If you are getting the message device already added, go to device manager and delete the current device if any device shows up there. Username and password should be the same you set up for the camera and the P2P UID is also the same.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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billb
Posts: 2
Joined: Fri Aug 26, 2016 1:32 pm

Re: Cannot Add Another Mobile Device

Post by billb »

Thanks, Melvin. That worked; appreciate the help.
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