Can't get my new 960H to record!

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
Post Reply
Brooke71
Posts: 1
Joined: Tue Jan 12, 2016 11:33 am

Can't get my new 960H to record!

Post by Brooke71 »

Hi,
I am not sure why but I can't get my DVR to record. Everything seems to be setup properly. I can view my cameras remotely. I get emailed when the camera detects motion, for some reason I just don't get any recording. The only time a file will get recorded is when I click to record automatically. After doing this when I look on the hard drive I can find the file in the "capture" folder. I hope I have added enough information for you? If not I am happy to add some details if need be.

Your help is greatly appreciated! I would ultimately like to FTP my files once they are recorded but baby steps....!

Thank you in advance!
Brooke71
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Can't get my new 960H to record!

Post by Melvin »

Hello,
Go to settings > System > HDD and press the 'Init' button. This will format the hard drive. You should also make sure that proper record schedule is set for each channel under Record > Schedule.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

Image
Post Reply