Cameras Disconnecting

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freddyb44
Posts: 1
Joined: Tue Jul 18, 2017 9:36 am

Cameras Disconnecting

Post by freddyb44 »

I have an issue that shows up now and then with accessing the cameras through the app. If at any point my internet drops the cameras are no longer accessible through the app. I can still get to them through the web portal while on the same network. To fix it, I have to power cycle the cameras. Does anyone know if there is a way to power cycle them through the web portal or just a way to keep this from happening if the internet drops? Thanks in advance.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Cameras Disconnecting

Post by Melvin »

Hello freddyb44 ,

You can reboot the camera from the web interface by going to to set up > System > Auto maintain > Manual reboot. You can also set the camera to reboot daily automatically under the same settings which will be helpful.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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