Camera doesn’t connect to WI-FI

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krystyna
Posts: 1
Joined: Tue Oct 31, 2017 7:20 am

Camera doesn’t connect to WI-FI

Post by krystyna »

I have 3 Megapixel WI-FI Vandal Dome Camera IP3M-956 .Recently I changed my internet provider. I put new network password to Amcrest Cloud and Amcrest view many times. Wi-FI signal by my camera is very strong .My camera works when I hard wire it . I don’t know how to set my camera to WI-FI. Any help will be very appreciated.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Camera doesn’t connect to WI-FI

Post by Melvin »

Hello krystyna ,

It will be better to reset the camera and start from scratch. While hard wared to the router login to the camera from a PC and then under system settings do a factory reset. Then try to configure the WIFi again from setup > network > Wifi.

Once the set up is done you can delete the camera from the phone app and re add it using P2P method under 'Add connected devices.' The following video explains the desktop set up of the cameras. If you are still having issues, please give us a call on 1-888-212-7538

https://www.youtube.com/watch?v=OA_UPFfoE_U&t=84s
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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