Camera cutting out in IOS App

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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sl33p3r
Posts: 5
Joined: Sat Mar 18, 2017 11:33 am

Camera cutting out in IOS App

Post by sl33p3r »

I have 8 IP cameras (two IP2M-844 & six IP2M-842) connected to a 4108E NVR. One of the IP2M-844 cameras consistently cuts out when viewing the cameras via the IOS View Pro App. It does not appear that the camera cuts out in the web browser viewer, or on the monitor connected to the NVR. It only cuts out in the View Pro App. All the cameras & NVR have been updated to the latest firmware. The camera that cuts out is plugged into port 1 on the NVR, and is set up as channel 1.

Is this a faulty camera, NVR, or is there possibly a bad setting?
I have tested and confirmed that the Ethernet cable is good.

PS. I have submitted a ticket with tech support, but thought I would ask here as well.
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