auto reboot

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Otis
Posts: 3
Joined: Fri Jul 29, 2016 12:02 pm

auto reboot

Post by Otis »

I have an IP2M-841 camera. I need the email notifications to help secure camera. The email notifications work until there is a loss of power or a loss of internet. When internet service returns the email notifications fail until I reboot the camera. So, to help ensure the camera's email notifications work, I need the camera to auto-reboot everyday. So, i go into the settings and check the box next to auto-reboot and set the dropdown to everyday and then save.
http://i.imgur.com/RZf1ksh.png
But, as soon as the camera reboots, the auto-reboot setting resets. The camera will only auto-reboot once. Then I have to change the setting again. This seems like a bug in the software. Can someone fix this please? Or, tell me how to fix it for myself?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: auto reboot

Post by Melvin »

Hello Otis,

The auto reboot settings not staying after first reboot is something we are working on currently and we are expecting to have it corrected asap.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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Otis
Posts: 3
Joined: Fri Jul 29, 2016 12:02 pm

Re: auto reboot

Post by Otis »

Melvin wrote:Hello Otis,

The auto reboot settings not staying after first reboot is something we are working on currently and we are expecting to have it corrected asap.
Is there some way I can be notified of any firmware updates? Is the camera capable of automatically checking for updates? I would like to fix the issue as quickly as possible. Thank you.
Otis
Posts: 3
Joined: Fri Jul 29, 2016 12:02 pm

Re: auto reboot

Post by Otis »

Issue still persists after upgrading firmware to 2.420.AC00.15.R, build : 2016-09-08. This issue renders this camera USELESS as a security device as I see regular internet and power outages where I live. I am getting ready to post a bad review on Amazon where I purchased the camera. Please fix this.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: auto reboot

Post by Melvin »

Hello Otis,

Sorry to hear that. I will keep the development team posted on this issue.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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bbfminc
Posts: 1
Joined: Fri Jan 20, 2017 7:30 pm

Re: auto reboot

Post by bbfminc »

Any update on this issue? I am having the same problem.
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