App doesn't recognize my IP3M952E

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prowekon
Posts: 3
Joined: Fri Jul 29, 2016 1:48 pm

App doesn't recognize my IP3M952E

Post by prowekon »

Hi! I bought two IP3M952E for my home network. I'm using a fritzbox from AVM.
I'm able to directly log into the cameras and they provide a good picture.
But the amcrest view pro and the IP Config tool do not recognize the cameras at all, neither does the Amcrest cloud app. Error message I get is "Login timed out".

Any suggestions?

Thank you!

Carl (from Germany)
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: App doesn't recognize my IP3M952E

Post by Melvin »

Hello,

The correct phone app for this camera would be Qcam link. And the correct software for PC would be Qcam Smart Client player.The Amcrest view is for different models.

https://support.amcrest.com/hc/en-us/ar ... ent-Player
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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prowekon
Posts: 3
Joined: Fri Jul 29, 2016 1:48 pm

Re: App doesn't recognize my IP3M952E

Post by prowekon »

Hi Melvin,

thank you so much - the App works perfect! Is there also a MAC / OSX Version for the desktop?
Thank you again!!

Carl
prowekon
Posts: 3
Joined: Fri Jul 29, 2016 1:48 pm

Re: App doesn't recognize my IP3M952E

Post by prowekon »

...and one last thing: how can I set the time? It is on US time...
Thank you!
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: App doesn't recognize my IP3M952E

Post by Melvin »

Hello prowekon,

You can set the timezone under settings > System > General.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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