Amcrest View Pro for Android 3.41.0207 times out

[RalphSlate]

Android version: 6.0.1
Android Model: Blackberry Priv
Camera Model: not sure how to find.
Camera firmware version: 2.420.AC00.16.R, build : 2016-09-09
Mobile carrier:(T Mobile,AT&T etc): AT&T
App version: 3.41.0207 (Jan 20 update)

The Android version of the Amcrest View Pro no longer works. It used to work, but recently (maybe from the Jan 20 update) when I try and add my camera, it tells me that "Login timed out".

I uninstalled and reinstalled the software, but this did not fix anything.

This used to work for me, so it is likely not operator error. I am also able to access the camera from FireFox using the plugin, so the camera is working just fine.

[Melvin]

Hello RalphSlate,

Please login to the camera web interface form PC and ensure that the 'substream' is enabled in setup > camera > Video.

Also check under setup > Network > TCP IP > P2P and see if P2P is enabled and online. Please give us a call if the issue persists.

https://amcrest.com/contacts

[RalphSlate]

Hi Melvin --

Yes, the substream is enabled, and the P2P is enabled and online. The app still times out.

As I mentioned, this used to work until a couple of weeks ago. It seems to be related to the app update.