Amcrest Survellence Pro on PC - Selecting Events

[David Bird]

I have software on my PC set to record "motion". There are number of events on the timeline. I don't want to "play through" each event. I want to play a specific event. Is there a way to select an event to play, can I "tab" to the event? So far I have only been able to set playback at 8x normal speed in order to more quickly view an event. Help from anyone!?

[David Bird]

OK, no help from Support?

[Melvin]

Hello David Bird ,

In the playback screen you can tap on the option 'events' and that will list the event recorded files which you can select and play. Please confirm if this is not working for you.

[David Bird]

I replied to your message but I'm sure it was submitted:
In the Playback screen, I can select "events", then select specific events. The area where the cam is pointed appears and plays through, but no other images appear. If I select the "record" tab, and play through the timeline events, images are recorded and played. BTWs, the "tree" shows General Group, then below that, "Garage" which is the name of the camera, then "pc nvr", then Cam 1. I think this setup is incorrect....I don't know where the Cam 1 came from but it seems to be messing up the recording. Set to motion, 24 hrs., 7 days a week. Let me reiterate...the event view does not capture moving video but the record view captures moving video.

Please advise ASAP...I have been struggling with this issue for 2 weeks.

[Melvin]

Hello David Bird,

The event and the record both basically have the same recording. Its only that the event shows it in different files and you can pick and play any of them.

If you have added PC NVR that tree looks like that. It does not look very organized but that is how it works unfortunately. Can you please give us a call so that we can see the issue and troubleshoot.

https://amcrest.com/contacts

[David Bird]

I can call but it won't help. I do not have an internet connection at this location, therefore your tech guys can't seem to do anything unless they can log into my computer.

[David Bird]

You don't seem to understand. In event mode, I am not getting the same recording. I'm not getting any recording. It appears that the "event" is not producing a recording. Maybe it's being triggered but does not produce a moving video image. The same event shows no movement in the event view, but shows movement (the recording) in the record view timeline.