Amcrest Pro App.

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
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fldave
Posts: 1
Joined: Tue Aug 30, 2016 4:07 pm

Amcrest Pro App.

Post by fldave »

My phone app stopped working as of August 24, 2016. It worked in the morning, now has not worked since "failed to connect". I tried unplugging the (IPM-722S) 720p wifi camera to reset but didn't work, I can log into amcrest.com on a PC and view the camera. Tech support is telling me that I need to configure my router for port forwarding. What happened to the QR code? Apps on android and iPhone stopped working at the same time.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Amcrest Pro App.

Post by Melvin »

Hello fldave ,

If you are able to login to the cameras' web interface from PC, go to set up > Video and ensure that the 'sub stream' is enabled. Also, go to set up > Network > TCP IP > P2P and check if the P2P shows online or not.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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