Amcrest IP2M-841W - Image Distorted

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ghelfrich919
Posts: 1
Joined: Wed Nov 29, 2017 8:33 pm

Amcrest IP2M-841W - Image Distorted

Post by ghelfrich919 »

My wife purchased a new Amcrest IP2M-841W this week and yesterday I set up the camera. When I looked more closely at the image today, I noticed the same distorted image described here in this earlier post :

https://amcrest.com/forum/technical-dis ... t1451.html

The image is distorted in the left and right edges. Just as described in this post - edges that should be straight are curved, giving the image bit of a fish-eye effect.

I also have 2 other cameras, a Foscam, and an Amcrest IPM-721S which don't have the same issue.

Everything in the new camera should be set to the default values.

Any thoughts or ideas on how to address?

Gerry
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Amcrest IP2M-841W - Image Distorted

Post by Melvin »

Hello,

Please try hard resetting the camera. For this, you need to press and hold the indicator light on the back of the camera for 10 - 15 seconds. The light will turn red and the camera will do its initial pan/tilt after this. You need to set up the camera once again after this as it will reset all the settings
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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