Amcrest IP2M-841 ProHD 1080P resetting detection area

[winelorf]

I'm having a problem wiht my webcam resetting the detection area I select for a video alert. It will intermittently reset the detection area to become the entire view of the camera, instead of a slected area I have in the lower right corner. I dont have an internal SD card for this camera yet...is there some sort of issue with this camera dumping its cache every few days or so? It's becoming quite an annoyance.

Thanks,

[Melvin]

Hello winelorf,

If you have added the camera to Amcrest cloud, the settings in the cloud could be conflicting. If you do not use the cloud service, delete the camera from cloud. If you use the cloud service, set the detection area through the cloud interface.

[winelorf]

Where exactly in the cloud app do you set a detection area? I only see a video detection on/off.

[Melvin]

Hi,

You need to login to the cloud through the web portal. The app does not have the option to set up detection area.

[shabuboy]

I just logged into the cloud and set the motion area.

Hopefully this suggestion will fix it, it has been driving me crazy since I got the camera 2 weeks ago...
Support told me to delete cookies, LOL

[shabuboy]

Well, what do you know!!!

It has been 4+ days and detection area has not been reset. Hooray!!!

Awesome community, terrible customer support