Amcrest Cloud varied time recordings

[Bradbury]

Why is my new Amcrest camera recording for 3 seconds sometimes on the Amcrest Cloud. I thought all recorded for 30 seconds. If the recording time didn't vary I would suspect a setting somewhere. I have 2 other cameras on the Cloud site and my first camera saves 30 seconds like it should. I am paying for 3 cameras and 14 days. Anybody know what's going on???

[Melvin]

Hello Bradbury ,

All cloud recordings are for 30 seconds. If you find anything of less duration that means there was some network issue while the camera was trying to upload the video to the cloud and it stopped half way. Unfortunately there is nothing in the settings except lowering the record quality for the camera in the cloud portal.

[Bradbury]

So what I understand you to say is... that it is not practical to expect the 3M and 4M cameras to be able to upload on motion detect to the Amcrest Cloud, at their resolution capability due to the data transfer requirements of the Amcrest Cloud or of my local home AT&T uverse modem network?

[Melvin]

Hello Bradbury,

Basically the upload bandwidth of your internet connection is what matters the most.