Amcrest 1080P Won't Connect To WiFi, Previously Worked

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webmonk
Posts: 3
Joined: Wed Apr 06, 2016 8:06 pm

Amcrest 1080P Won't Connect To WiFi, Previously Worked

Post by webmonk »

I have been using three cameras for months without issue. A few weeks back I changed the WiFi password and while updating a slew of devices I finally got to the cameras, because I noticed that they were no longer accessible via the surveillance pro software. So, I opened the app on my cell phone, deleted the cameras and started the process of adding them back (this was the only way I could find to update the WiFi password). After I got to the step where I entered the new WiFi password it beeps and shows it is configuring the camera. But it always fails after a minute or so. I have tried it with two of the cameras, multiple times.

Any idea what is going on and how to get these back online again???
t84a
Posts: 205
Joined: Fri Jun 10, 2016 1:41 pm

Re: Amcrest 1080P Won't Connect To WiFi, Previously Worked

Post by t84a »

You need to reset the cameras.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: Amcrest 1080P Won't Connect To WiFi, Previously Worked

Post by Melvin »

Hello webmonk ,

It would be better to hard reset the cameras and start over if possible.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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webmonk
Posts: 3
Joined: Wed Apr 06, 2016 8:06 pm

Re: Amcrest 1080P Won't Connect To WiFi, Previously Worked

Post by webmonk »

Thank you t84a and Melvin, a reset is exactly what was needed! :D
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