access issue when off personal network

[oScar2015]

Good day all.

Anyone know how to access the camera via the app when not on personal network? Working on iPhone and iPad. Have Wi-Fi connect but will not allow me to view the camera. Thank you!

[jeffee]

oScar please see post ( p2p not connecting ) does this sound like your problem ? if so you are not the only one having the problem .

[jeffee]

p2p failed to connect

[Albert]

Hi,

If you add the camera using the P2P setup after making it wireless, you will be able to access it locally/remotely from any network.

[jeffee]

PLEASE tell me how this is gonna work ! been trying for 2 weeks with your support team and it has done NOTHING ! i'm tired of all this b.s. about if we do this it will work ! enough is enough admit you have a PROBLEM !

[Melvin]

Hello,

Sorry for the delayed response. I was not available for the past few days. We are getting some issues on the p2p access and have reported the issue to the developers. If you are still having issues, we can get this working by setting up port forwarding, Could you please call our technical support and we would be happy to get this set up for you.