960h firmware update fails.

Have some questions or having issues with your IP Camera(s), Post them here for the mods and other users to assist you with.
Post Reply
troyintenn
Posts: 4
Joined: Mon Sep 26, 2016 8:56 pm

960h firmware update fails.

Post by troyintenn »

Current version, 3.200.AC00.0, web: 3.1.05

When I try to update the firmware it fails and reboots. I see in the video they put a .pak on the USB drive, odd it's a zip file you download. So I extract the pak and try it. Same issue.

Am I missing something?
troyintenn
Posts: 4
Joined: Mon Sep 26, 2016 8:56 pm

Re: 960h firmware update fails.

Post by troyintenn »

Bump
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: 960h firmware update fails.

Post by Melvin »

Hello troyintenn ,

Yes you need to extract and select the PUK file and update. The PUk file shuld be on the root folder of the drive. It should not be inside any other folder. If it does not work, please try updating from the web interface on PC.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

Image
Post Reply