841B web interface keeps looking for plug-in that's already installed

jaypea500 · Post by **jaypea500** » Sun Apr 02, 2017 9:18 am

yup, the title says it all. "841B web interface keeps looking for plug-in that's already installed."

I log into the camera and I get, "Please click here to download and install the plug-in." so I download and install the plug-in, re-login to the camera, and again I get, "Please click here to download and install the plug-in."

then I thought maybe the firmware needed updating as the plug-in might be obsolete (just purchased the camera, so it had the original firmware installed). but after the update, I still have the same issue.

perhaps the braintrust here might have a solution?

tablemaker50 · Post by **tablemaker50** » Tue Apr 04, 2017 7:32 am

I'm having the same problem ,Did you fix it ?

tfran1990 · Post by **tfran1990** » Tue Apr 04, 2017 10:09 am

You have to use internet explorer. i had the same issue.

dockster · Post by **dockster** » Tue Apr 04, 2017 1:58 pm

In Chrome, type in the following in the address bar. You should see the plugin app and you can view camera there. Its kind of weird.

chrome://apps/

jjbej · Post by **jjbej** » Mon Apr 24, 2017 9:45 pm

I began using the web interface via Firefox without a problem about 6 months ago to access my IP2M-841. It has been about 3 months since I last used it. Today I try to access my camera because the daytime colors have radically changed and I am getting the same response as is indicated in this problem identified by janpea500 above. Still using Firefox version 53.0 64 bit.

Can Amcrest PLEASE provide a resolution to this problem?

Post by **Melvin** » Tue Apr 25, 2017 1:41 pm

Hello jjbej,

Could you please try the work around posted in the below thread?

https://amcrest.com/forum/viewtopic.php ... only#p8453

jjbej · Post by **jjbej** » Wed Apr 26, 2017 8:49 pm

I have tried your above suggestion and it did NOT change anything, I continue to have the identical problem I mentioned above :

Re: 841B web interface keeps looking for plug-in that's already installed
Postby jjbej » Mon Apr 24, 2017 10:45 pm
I began using the web interface via Firefox without a problem about 6 months ago to access my IP2M-841. It has been about 3 months since I last used it. Today I try to access my camera because the daytime colors have radically changed and I am getting the same response as is indicated in this problem identified by janpea500 above. Still using Firefox version 53.0 64 bit.

Can Amcrest PLEASE provide a resolution to this problem?

HELP PLEASE

jjbej · Post by **jjbej** » Wed Apr 26, 2017 8:58 pm

: Capture.JPG (126.16 KiB) Viewed 1085 times

Continued Problem