1080p Iphone Playback Question

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rikhemi
Posts: 1
Joined: Fri May 27, 2016 8:30 am

1080p Iphone Playback Question

Post by rikhemi »

Just checking to see if others have had issues trying to playback through the iphone any alarm/event which occurs. I see the feature active on the iphone app, I select the date, which specifies both alarm activations, but when I try to click on play, nothing happens.

Is this a known issue with the iphone app? The live feed works fine, its just the playback which isn't working.

Thanks again,
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: 1080p Iphone Playback Question

Post by Melvin »

Hello rikhemi,

Just want to make sure that you are following the correct steps.

1) Go to playback option and click on the + on any of the boxes
2) Select the from and to date and time properly. If it has wrong date, there may not be any recording during that time.
3) Select the camera and then click play
4) It should show the recordings in a graphical view.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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rjw
Posts: 2
Joined: Wed Jun 15, 2016 10:25 pm

Re: 1080p Iphone Playback Question

Post by rjw »

I've found the playback will not work if the video feeds show "Login timed out". I go to Live View, open & close the camera a few times until the video feeds comes back, then I can playback. Be sure to set the start & end times at the top of the screen (above "Favorite Cameras"), it's not intuitive what you need to do or how to get to the screen to set the start/end times (hint to developers)
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