"Failed to open video"

[L2017]

Hi,

I am using Armcrest Survellance Pro and using the LiveView tab to view all the camera feed but one of my video show "Failed to open video". Does any one or Amcrest support know how to resolve this?

All other feature of that camera is working (such as remote viewing and "livefeed", from the Amcrest IPconfig but just not the Armcrest Survellance Pro - it just show "Failed to open video" for this one camera...

Edit: These camera are IP2M-841

[longedge]

I used to get this when I was recording to the SD card. It was always the last recording in the list so I assumed the file had not been closed/wrtitten correctly. I am using Internet Explorer with Web Active plugin by the way but I tried with Surveillance Pro with same result.

Since I started recording to my NAS I've not seen this happen again.