trying to add s/n for cloud storage

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Bmac1x
Posts: 13
Joined: Wed Mar 08, 2017 4:56 pm

trying to add s/n for cloud storage

Post by Bmac1x »

trying to add s/n for cloud storage but it says s/n needs to be at least 18 characters long which it is but it still won't take it.
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: trying to add s/n for cloud storage

Post by Melvin »

Hello Bmac1x ,

Sometimes if you are copy pasting there might be a period or space added which might cause the issue.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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Bmac1x
Posts: 13
Joined: Wed Mar 08, 2017 4:56 pm

Re: trying to add s/n for cloud storage

Post by Bmac1x »

great that worked but now it wants cam name & password, i don't remember what i named it. where can i find the name ?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: trying to add s/n for cloud storage

Post by Melvin »

Hello Bmac1x ,

Its the username and password for the camera. The username is admin and password is whatever you have set up the camera with.
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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