playback not working with surveillance pro

[qbbenub]

Hi -
I am getting email notifications for events, and am able to view then via the web interface. But if I use Surveillance Pro, I always get an error message: "Channel IPC and so on have no records", for any time period I select, including periods for which there are events viewable with the web app. live view works fine in surveillance pro. Anyone else with this problem?
thanks,
Bill

[Melvin]

Hello qbbenub ,

In the play back interface make sure you have selected the camera from the top right before clicking search. Also try with the both the device and local option on the top right of the screen.

[sharonds]

Finding Surveillance Pro Program is not what is supposed to be. It worked once and has not worked since. Click on my camera name and it says no records found. Sucks

[qbbenub]

Hello qbbenub ,

In the play back interface make sure you have selected the camera from the top right before clicking search. Also try with the both the device and local option on the top right of the screen.

Yes, tried all that, but getting no records. the web app is working fine for playback, just not surveillance pro. surveillance pro live view works fine, so I know the cameras are configured properly. Is there some other config for playback that I'm missing?

[Melvin]

Hello qbbenub,

There is no other setting in particular for the play back to work. Could you give us a call so that we can look further into the issue?

https://amcrest.com/contacts