New user and 720P cameras. Followed the supplied QRGs and setup motion and config on both apps. Also loaded SW on PC and configured motion there as well. I have not yet tried email notifications as I would prefer app notifications.
I did a search and see others with the same problem but haven't seen a resolution. Any insights? Amcrest?
not receiving notifications on android or iphone
Re: not receiving notifications on android or iphone
Hello matt640h,
You need to ensure that motion detection is enabled and the camera is detection event in the logs. Once that is done ensure push notification is turned on in the app. Under menu > Push notification > Configuration, next to the device name, you should see an arrow. If you see a Disable to the left of the arrow >, that means the notification is off. This can happen if you do not save the configuration after enabling it. Also under Push config settings, make sure the push type is selected as 'Live View' and Motion detect is set for IPC.
If you have already done that and does not work, you can try removing the camera from app and re adding it. Enable push notification again after this. Sometimes rebooting the Phone also helps.
You need to ensure that motion detection is enabled and the camera is detection event in the logs. Once that is done ensure push notification is turned on in the app. Under menu > Push notification > Configuration, next to the device name, you should see an arrow. If you see a Disable to the left of the arrow >, that means the notification is off. This can happen if you do not save the configuration after enabling it. Also under Push config settings, make sure the push type is selected as 'Live View' and Motion detect is set for IPC.
If you have already done that and does not work, you can try removing the camera from app and re adding it. Enable push notification again after this. Sometimes rebooting the Phone also helps.
