New Camera Won't Finish App Config

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Lamaya
Posts: 1
Joined: Thu Apr 20, 2017 7:43 am

New Camera Won't Finish App Config

Post by Lamaya »

I tried setting up my new 1920TVL, and each time I get to the very end (connect wifi) it says I was successful, then immediately says I have input the wrong password.

I tried deleting and reinstalling the camera 3 times, and each time I had the same issue.

I also changed the admin settings to be sure, and still, says all went well but then tells me some password is wrong (I don't even know which it is referring to).

Its really annoying and is making me regret this purchase. I have Arlo cams, and the setup is night and day (they worked right off).

I even have 2 Meshare Cameras that I bought for $50 combined (was on a woot.com sale mind you), and those connect no problem.

I was really excited about this camera, but also hear that the app needs work.

Do I have to use third party software to get this working (and if so, what software?)?
Melvin
Site Admin
Posts: 2210
Joined: Wed Oct 14, 2015 2:20 pm

Re: New Camera Won't Finish App Config

Post by Melvin »

Hello Lamaya ,

Sorry to hear about the issue. Could you please give us a call so that we can help get going quickly?

https://amcrest.com/contacts
Can't find your answer on the forum? Try our Knowledge Base! https://amcrest.zendesk.com/hc/en-us

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