live view not working

[sophillygrl]

Hi,

I am re-setting up my IP2M-841W camera, because I installed a new wireless network in my house. I get it to connect to the wifi but can't proceed past the next step which is start live view. I keep getting a failed to connect error message.

I re downloaded the Amcrest Pro app from the app store (iPhone/iPad) hoping it was just an app glitch but it still won't work.

I have hard booted the camera to set it back to factory setting and tried setting up from scratch. Same issue, oh and I never get prompted to change the password before trying to live view.

Any help will be greatly appreciated - Thanks.

[Melvin]

Hello sophillygrl ,

We had a maintenance on our P2P server yesterday which could be why you got the issue. Please call us if you are still facing this issue.

https://amcrest.com/contacts