Device Already Exists Error

[IowaJim]

plugged in my new 721B model, scanned in the bar code, added a name, username and new password, and hit next. It just hung. Tried it again and it says "Device already exists" and won't go any farther. Reset the camera, did the same thing, same error. Tried ethernet and went through the process. Same error. Tried config program. Nothing happens. Can't do anything. Can't see the camera. My other camera works fine . Do I just throw it away and buy a new one?

[longedge]

To get around this at one stage in my many hours of struggling to get the camera working, I deleted the device from all the apps I had used - Amcrest View Pro on my iPhone, Amcrest Surveillance Pro and Amcrest IP Config on my PC and then I threw a factory reset in for good measure. That worked for me.