Customer Support Turnaround Time

[neddyda]

Hi,

Can anyone please tell me how long it usually takes to get a reply from customer support? I have a faulty IP2M-841B and phoned customer service to rectify the problem but they were unable to do so and advised me to email RMA for a replacement device. That was a few days ago now and I've had no response apart from when the ticket number was generated.

Can anyone help out?

Thanks.

[Anthony027]

Welcome to my world, 3 emails in 3weeks, the first clearly detailing the issue which I received a reply asking me to nominate a time for them to call me back. I provided a week long window, but received no call back, and subsequent complete lack of response to follow up emails. Extremely poor support. Wish I didn't waste my money on this junk.

[Melvin]

Hello,

Usually the turn around time is about 24 hours. Since the RMA team is not available during weekends there might be some delay.