Cloud no Longer Recording

[puckhead]

My 841's are no longer recording into the cloud on motion detection. The motion schedules configured on the camera cannot be saved (default to Sunday only). I was on the phone with support and they could not save a modified schedule (if that's the problem). So I was asked to do a hard reset and re-configure. I did that but it still doesn't work.

Here is the s/w info:
Software Version2.420.AC00.17.R, Build Date: 2017-03-22
WEB Version3.2.1.434383
ONVIF Version2.42

My connectivity and cameras are working fine. It's just the recording into the cloud that doesn't seem to work...

Anyone else experiencing this?

[Melvin]

Hello puckhead ,

Could you please give us a call? We need to dig a little deep on the issue.

[puckhead]

I was able to get it working again after I "downgraded" the firmware. The March 22 build simply did not work on the 841's in terms of recording to the cloud on motion detect.