Cannot Get Remote access to my new IP2M-841_Iphone app is working fine

[ctorre]

Hi,

I recently purchased a IP2M-841. The Iphone App (View Pro) is also working fine (can get live views).

However, I can't get remote access to the camera from either of my Windows 7 PC's, running either, "AmcrestView" (with Explorer, is states, device "off line"), or "Amcrest Surveillance Pro", (when try to add a device remotely, I get this message, "failed to add device" - however, it can "find" the camera when on home 10.0.0.1 network).

I have called Tech Support three times...still not resolved. Has anyone had similar problems?

Thank you,

Charlie T.

[Melvin]

Hello ctorre ,

Does it work on Surveillance Pro when you are at the location of the camera? Setting up port forwarding can be a good option in your situation.

https://www.youtube.com/watch?v=o9gWmwBpohg&t=91s

Also ensure you added the camera to Surveillance Pro using the method below.

https://www.youtube.com/watch?v=_v5K3Me8bhY