720p Remote Access Not Working

[sstewart3075]

Hi Everyone,

I have tried with no success to access my cameras from a remote location. I can access them locally, with the app but not from a remote PC. I have setup port forwarding per the video instructions and still no success. I also followed the instructions for accessing via amcrestddns still nothing. I've also tried amcrestview.com and it says the device is offline. I called tech support twice and the last call this morning was told that my router had to be setup for remote management. I desperately need some help. Your help is greatly appreciated.

Thanks,
sstewart3075

[Melvin]

Hello sstewart3075,

For the port forwarding set up to work, you need to forward not only the http port but the tcp port of the DVR as well. Please contact our phone support if you are still facing issues.

https://amcrest.com/contacts