[IPM-721] Amcrest Cloud works for just a few hours then stops

[awebber]

We've got several Amcrest IPM-721 cameras in 2 locations. At one of them, the camera on free 4-hour plan (I'll call it 412) seems to work reliably. At the other, where one is 4-hour and one is 7-day (I'll call them Irene and Irene2), they will work for a few hours after setup (don't recall whether it's just power cycle or going in and providing username and password) anywhere from 30min to 36hr and then just stops, usually in the middle of stuff happening. Won't start again until we go in and power cycle (and maybe provide username and password, whichever is necessary).

The two that act up were purchased at the same time so possibly a bad batch, but I'm wondering if there's anything in our setup that could be causing this. AFAIK they're all configured the same, though with the good one I didn't do anything originally but plug it in, go through setup with my Android, and set up an Amcrest Cloud account. We've been fiddling with the others at Amcrest's direction but they keep failing.

Any ideas or similar experiences?

Thanks!
=andrew

[Melvin]

Hello awebber,

Please ensure that the cameras are on the latest firmware. Some older firmwares has had issues reconnecting to cloud after an internet failure.

[awebber]

Thanks for the suggestion. Both are 2.420.AC00.18.R, build : 2017-5-21

I had seen there was a newer version 2.520.AC00.18.R 6/29/17 on your site but the change log says

Firmware Amcrest_IPC-AWXX_Eng_N_V2.520.AC00.18.R.20170629.bin 6-29-17
1. Fixed MAC OS systems not 404 connection error when trying to download Web User Interface plugin.

but we don't use MacOS (just Windows) so we didn't install it (doesn't mention Cloud but didn't install for live viewing either).

I will note that I am still able to view the cameras live (via Android Amcrest View Pro, or Windows Amcrest Surveillance Pro, or Amcrest Cloud via Android app or Windows site) after the Cloud recording has stopped working.

What else can we do? i think we paid for 3mo of Cloud recording which has been a complete waste of money based on our experience so far.

=aw