Amcrest Forum

Hello, hoping for some direction.

We have the Amcrest ProHD camera
My Router is the Linksys EA6900

The goal I've been trying to achieve is being able to access the camera feed via the wireless network on our phones, just so we can check in remotely or see what's going on when we are not at the house.

I consider myself to be quite technically capable, but for some reason networking has always escaped me. With that said I tried my best to follow some guides I found, largely via the PDF file for the camera through port forwarding. Despite all of my efforts, however, it seems as though I can't get things setup via port forwarding and DDNS, etc. The guides sent me to portforward.com where I tried to follow all steps to set things up through my router but I have thus far had no success. Using the user's manual I tried both the UPnP/DDNS (4.5.1 in the manual) remote access web setup as well as the 4.5.2 method.

Here's where I MAY be with this, or at least the portions of the guides that gave me some hiccups -

Both call for the use of quick DDNS - which may not be something that is supported by my router... the linksys smartwifi app has a drop down menu for a DDNS server to use, but they only list TZO.com and DynDNS.com in the dropdown menu - I'm curious if my router simply won't attempt to access things through a DDNS unless one of those two are selected.

The other stopgap I hit was when I used the www.canyouseeme.org link in the guides - utilizing that website always told me that the ports were closed, or rather, that the website would more or less timeout and wouldn't be able to access them. I read in the guide at portforward.com that web based port checkers are unreliable and they had an actual program (Simple Port Tester) which is more reliable. Using that program I was able to determine that I had forwarded the ports and that they were open.

After following the guides as best that I could I was still having no luck. Any attempt to plug in the ip address followed by the TCP port # would result in the connection failing.

I'm curious if anyone has attempted to setup something like this with the router that I had and run into similar issues, and would rather find out that it's incompatible now before I spend another few hours banging my head into this problem.

I'm unsure if I need to post any diagnostics of my system etc., but if that would be helpful I'm more than happy to.

Thanks in advance.

Hey,

Unfortunately I have not been overly impressed with the technical support on the forum nor with going through the contacts on the webpage.

It is best to address this in 2 steps. 1.) get the camera setup and 2.) setup the router. Once the camera is setup and working then you can move to the router, until then it is a guessing game as to which is, if not both are, the problem child.

That being said if you use the p2p setup with the amcrest app, assuming you don't have an issue knowing that your feed is going through a server somewhere, you should be up an running without any configuration on your part. To do this first plug in your camera, then open the amcrest phone app and select "My Devices" the Add Device, followed by P2P and then scan the barcode on the camera.

If this is a first time setup you will be prompted to enter the wireless AP password, if it is already setup it should connect to he camera. Long and short of this is both devices are using a server that is hosting a service that allows easy connection.

As for the port forwarding portfoward.com is probably the better resource as you can get info usually about your specific router including screen shots. I personally prefer the portfoward method since I have a little more control over what is going coming and going on my network. Keep in mind that port fowarding is different than P2P and even though you can use port forwarding for DDNS, you can also just use your IP address and the port you exposed if you have a static IP address or it doesnt change often(which would require you knowing the new one).

The other thing you can do is on your local network(when you are at home) try to connect to the cameras local IP address(192.168.#.#) and TCP port you configured on the camera using the phone apps IP/Doman/DDNS Setup device option. So assuming your WAP uses DHCP and it assigns your camera an IP of 192.168.1.5 and you have not changed the cameras default ports you would enter "192.168.1.5" in the Address box and "37777" in the port(this will be assigned by default on the app) and then the username and password you set or the default one.

This should connect you to the device through the app and will let you know if it is setup on the LAN side of your router.

If that is the case then it is just figuring out the router settings.

Sorry if my post is confusing trying to offer a hand while on my lunch break.

I am able to view the cam remotely from my android phone using Amcrest View Pro, only when the cam is connected to ethernet cable. I have no luck of using wireless to connect to my verizon fios router. I checked, the router is 2.5GHz. Any suggestion? Any help is greatly appreciated. Thanks.

Hello,

Did you try setting it up from a desktop or just the phone? Sometimes it works better when you do the wifi set up through the computer. Please contact our technical support by phone or email if the issue persists.

I did thru the desktop. thru the phone never works for me. It always get "failed to connect".

Hello pkwan ,

There are a few other things that we need to check in the router for the wireless settings for the 2.4Gz network like the wireless channel, Wireless Mac filtering, wireless mode and isolation etc. It would be great if you can call our support line as our technicians can look into this.