Constantly have to reset cameras - now I can't even do that
Posted: Tue Jun 12, 2018 9:28 pm
I have two 1080Ps and every few months, I just can no longer pull them up on my mobile app and they stop recording events to my Cloud account. Every.Freaking.Time this happens, I feel like I have to jump through about 400 random hoops in order to reconnect these things.
As an aside, Amcrest support SUCKS! Holy hell, what kind of security company doesn't have proper troubleshooting steps in place and instead just insists that the only way to correct a problem is for me to hand over access to my computer?!
Anyway, so I'm having this problem AGAIN.
After 2 years of this, I've figured out that a hard reset is inevitable. Of course, setting the damn thing up via WiFi never works. Ethernet did seem to work - like it usually does, and I'm also able to access and edit the camera via the IP Config Tool.
However, this time around, I just cannot pull the camera up on the Amcrest View app. Furthermore, I can't re-add the camera to the Cloud (I disconnected it because it was giving me a connectivity error).
The Cloud site is actually telling me that I "have to connect to the cloud to connect to the cloud." What does that even mean!?
I pay for two accounts, I'm following these god-blessed steps (up to step 3): https://support.amcrest.com/hc/en-us/ar ... oud-Access
Someone please help me before I lose my mind.
As an aside, Amcrest support SUCKS! Holy hell, what kind of security company doesn't have proper troubleshooting steps in place and instead just insists that the only way to correct a problem is for me to hand over access to my computer?!
Anyway, so I'm having this problem AGAIN.
After 2 years of this, I've figured out that a hard reset is inevitable. Of course, setting the damn thing up via WiFi never works. Ethernet did seem to work - like it usually does, and I'm also able to access and edit the camera via the IP Config Tool.However, this time around, I just cannot pull the camera up on the Amcrest View app. Furthermore, I can't re-add the camera to the Cloud (I disconnected it because it was giving me a connectivity error).
The Cloud site is actually telling me that I "have to connect to the cloud to connect to the cloud." What does that even mean!?
I pay for two accounts, I'm following these god-blessed steps (up to step 3): https://support.amcrest.com/hc/en-us/ar ... oud-Access
Someone please help me before I lose my mind.