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Very slow initial connection issues
Posted: Wed Jan 24, 2018 8:30 am
by Frank
It seems that since Jan 8th the initial connection with Amcrest View Pro iOS is very slow to connect or will time out. I heard that Amcrest performed server maintenance that day. Is there anyone else experiencing this very slow connection issue????
Re: Very slow initial connection issues
Posted: Wed Jan 24, 2018 1:38 pm
by Frank
Frank wrote:It seems that since Jan 8th the initial connection with Amcrest View Pro iOS is very slow to connect or will time out. I heard that Amcrest performed server maintenance that day. Is there anyone else experiencing this very slow connection issue????
I am located in Jacksonville Florida.
Re: Very slow initial connection issues
Posted: Thu Jan 25, 2018 6:51 pm
by ziad25314
YES. I thought I was going crazy. How do we fix this. Its driving me nuts. I can't use the app anymore on iOS
Re: Very slow initial connection issues
Posted: Thu Jan 25, 2018 8:46 pm
by Frank
Today 1/25/18 is the first time in two weeks I have had decent connection speeds. Maybe all of my open complaint tickets got some attention. We will see if it holds up here in NE Fl. How about you?
Re: Very slow initial connection issues
Posted: Fri Jan 26, 2018 4:58 pm
by ziad25314
Frank wrote:Today 1/25/18 is the first time in two weeks I have had decent connection speeds. Maybe all of my open complaint tickets got some attention. We will see if it holds up here in NE Fl. How about you?
I called amcrest, they told me to call my ISP and tell them to open my TCP ports aka port forwarding. Spectrum tells me they are already open. Ive made no progress. The cameras work flawlessly when im on a wifi network with my iPhone, its ONLY when im on LTE on my phone that I cant access them. Its driving me nuts
Re: Very slow initial connection issues
Posted: Sat Jan 27, 2018 7:29 am
by ziad25314
I need to be able to revert back to the previous version of the app. This problem is making these cameras useless to me.
Re: Very slow initial connection issues
Posted: Sat Jan 27, 2018 6:23 pm
by Frank
Email Amcrest at
Support@Amcrest.com
You will get a much higher technical assistance.
I did. Just be patient & persistent.
Remember “Sqicky Wheel gets the Grease”
Re: Very slow initial connection issues
Posted: Sun Jan 28, 2018 12:12 pm
by ziad25314
Frank wrote:Email Amcrest at
Support@Amcrest.com
You will get a much higher technical assistance.
I did. Just be patient & persistent.
Remember “Sqicky Wheel gets the Grease”
Did they fix the issue? If so how
Re: Very slow initial connection issues
Posted: Sat Feb 03, 2018 3:27 pm
by YankeesNYR
Today Feb 3rd I woke up and tried to look at cameras on mobile app and cameras are not loading at all.. I deleted and tried to add new device and just says loading please wait and noting happens!
Re: Very slow initial connection issues
Posted: Mon Feb 05, 2018 10:55 am
by Trader
my mobile apps dont work either.