Amcrest Forum

YESTERDAY I "UPGRADED" TO THE 7 DAY CLOUD STORAGE.
I HAVE SPENT HOURS AT THIS POINT TRYING TO ADD BOTH CAMERAS.
I CAN ADD ONE BUT NOT THE OTHER.

I AM LOOKING AT THE CAMERA ON MY HOME NETWORK VIA THE IP!
I AM LOOKING AT THE CAMERA ON AMCRESTVIEW WEBSITE!
I CAN SEE IT ON AMCRESTVIEW PRO ON MY CELL PHONE.
I CAN PING IT.

BUT WHEN I TRY TO ADD IT TO AMCREST CLOUD I GET THIS NONSENSE:

"The camera you are trying to add/modify does not appear to be connected. Please reboot (power off/on) the camera and try again."
THIS IS BEYOND FRUSTRATING.
I HAVE REBOOTED EVERYTHING NUMEROUS TIMES.

WTF??

NO TECH SUPPORT UNTIL MONDAY??????????!!!

How on earth can I see the camera on every other platform and be told by this lousy cloud site that the camera's not connected???!!!!!

I am having the same issue. No replies yet?

My Camera has been working fine with the cloud up until yesterday. It just seemed to disconnect and stop recording. I checked on the Amcrest pro and Lite app to see if the camera connects and it did fine. Also checked on my laptop to see via the IP Config software to see if they connect and it was fine. Tried back the cloud and no good. So i decided to reset everything back to factory and try connect everything back. Still no luck on my end. It appears this is an issue with the cloud app and web cloud. I cannot view my cam via the cloud and its not recording. The camera is working fine via the pro and lite apps. Please fix this or I will be returning my camera by tomorrow - I cannot be paying for cloud service and this is not working in a stable environment.

My camera was also working fine until yesterday afternoon. I get "Camera not found." I submitted a support ticket through the "get in touch" section of their Contact Us page. I haven't heard back yet, but everyone who's having this issue should report it to them so they know something is up.

same here,I can see my setup and the other thing in cloud,but not able to see my cam when I turn it on ,on camera list.
but iI can with ipconfig?

My camera has also stopped working. The cloud website no longer sees it and/or can no longer log into it despite numerous resets. It has also stopped recording. Based on several other comments, it appears this is a website issue which I hope will be fixed quickly//M

Everyone who is having this issue should report it to Amcrest using the following form:
https://amcrest.zendesk.com/hc/en-us/requests/new

It's better than hoping they notice this thread in the forum.

FYI a rep got back to me and said they are indeed having issues with the cloud platform and are working on it.

Rep just got back to me and they say to delete and re-add on the cloud app. I didn't have to to delete or re-add - it appears to started working again on its own.

Little skeptical now of keeping this camera. I didn't have as much issues with my Foscam cameras prior.

Is anybody else experiencing this issue again? Last night I was messing around with some of my motion detecting is in the camera and then it stopped syncing to the cloud. I spent about two hours working on it last night, I have a hard reset the camera, double checked everything in the router, etc.

I ended up deleting the camera from the cloud and when I try to add it back I get the error that it cannot find the camera. All other remote access works including the app and web browser. I was just wondering if anyone else was having this issue again. I did email their support last night but don't expect to hear back until next week.