Amcrest Forum

New out of the box. Connected everything and was able to login using the supplied IP config Tool. the video in the window was corrupted. I changed a few video settings and I have not been able to login since. I performed the hard reset multiple times. The camera also appears to reset on it's own every few minutes. Even the one time I was able to change the IP address it reverted back. It appears I have a defective unit, only a red or orange light, never green. This has all been over wired. Using admin/admin, port 37777. Nothing. Is it possible to force a firmware update through the microSD?

Hello,
It would need some more details and troubleshooting to figure out the issue. Would you mind contacting our technical Support team by phone or email?
https://amcrest.com/contacts

I just purchased a 721S, received last night. Initial setup went fine, was working for about 5 minutes. After about 5 minutes, the light turned orange, and it resets itself every few minutes. I have unplugged several times and tried several hard resets, and the light continues to be orange. With the orange light, I cannot connect to the camera.

Was this issue ever resolved from the prior email? Any solution would be helpful. I have emailed tech support.

I am extremely disappointed as this was an immediate need before traveling. Without an immediate response, I will need to purchase something else in a store and send this back.

I have the same orange light issue. The camera worked a while, but now, despite a hard reset and multiple power cycles, I cannot get it to work either hardwired or via wireless.

Hello frankj1978,

Please contact us for an RMA.

https://amcrest.com/contact-us/