Amcrest Forum

I can't seem to get my playback to work. I hit playback and my camera will load up but with no picture and on the bottom it says no recording. When I schedule a recording time it just resets to July 1st every time. Can someone help me get my playback going?

You don't say how you're accessing your camera. I've had very varied success with my iPhone, iPad and Windows10 PC and have now found the best all round solution for me is using my PC Chrome browser with NACL web plug-in. Almost everything works and the only thing that I've had any problem with is setting the video detection area when the mouse pointer and display don't coincide at all. For that one function I used Amcrest Surveillance Pro.

p.s. forgot to say that, for me, both direct playback and download of recorded events work perfectly with the Chrome plug-in.

In my previous post I said the only thing that didn't work in the NACL web plug-in was setting the video detection area. I've sorted that out now. I have a 4K monitor running at default resolution *BUT* in Windows display setting I have set zoom at the recommended 150%. Temporarily changing to 100% and then setting the detection area before changing the zoom back resolved my only issue.