Amcrest Forum

Hello, I recently got a new new android phone and lost everything from my old phone during the transition to the new phone. I downloaded the new Amcrest mobile app but cannot connect to my DVR. I have tried both the PTP and the IP/Domain/DDNS options. I made sure my phone was connected to the same network, but I get a failed to connect error everytime.

Here is the information regarding my DVR:
Model: AMDV960H4
Build No: 17011040 GA 3.1
Hw No: H2MB02
Config Version: 2.0.0.0

Any suggestions or assistance would be greatly appreciated!

Hello and Welcome to the forum

Need to make sure you DL the right package for View. The 960H machines use a different view software then the normal Amcrest View Pro software if I remember right. I have a 960h4+4 machine that I haven't used for some time now. I would have to dig it out and see what the software was but I am sure it isn't the normal AVP. That might be the issue..

Yup, you nailed it. Downloaded the app for 960H and it worked! Thank you!

Wonderful Glad you got it sorted.

Be Safe

What app did you use end up using. I'm having the same problem