Amcrest Forum

I set up motion detection via ipconfig on my PC and it works. However, if I turn motion detection off on the phone app, it no longer works when I turn it back on. I need to go back to ipconfig on my PC and reset my schedule. In another post you indicated this is a known problem. Is there a workaround or are you trying to fix this problem? As it is, it makes motion detection useless. Since I can't control it from my phone I either have to have it on all the time (even when I know someone is home) or not at all. This is unacceptable. Please advise.
Thank you.

Hello Lvilardo ,

Once you set the motion back on with the phone app, under the advanced config under motion detection, you can also set the schedule for motion detection. Please ensure that the schedule is fully selected as you turn the motion detection back on the from the app.

I have a problem when I go to change the schedule of what is recorded (setup, storage, schedule) on my PC or the app, when I click save it tells me save failed and goes back to the previously saved settings

Same here. When will AMCREST fix it? I shouldnt have updated the firmware

Hello,

Please try hard resetting the camera. For this, you need to press and hold the indicator light on the back of the camera for 10 - 15 seconds. The light will turn red and the camera will do its initial pan/tilt after this. You need to set up the camera once again after this as it will reset all the settings

What settings and where should i add to make it work? Should there be a sd card inserted for it? I mean i need push alerts on my phone via amcrest app. Emails are working.
Amcrest promised to release a new version of android app to make it work. Was it released?

Hello gekanukr,

Please ensure that you have the app set up in the following way. Push type and motion detect must be selected under configuration. There has been no recent updates to the Android app.

https://support.amcrest.com/hc/en-us/ar ... d-IPM-HX1-