Amcrest Forum

I have 8 cameras (IP3M-954E x 6 and IP3M-956E x 2) that have been connected and working great on my NAS (using Synology Surveillance Station) since 2018. The router that I've was using (Netgear Nighthawk) recently started giving me trouble so I replaced it with a Netgear Orbi but ever since then, I've been unable to connect to the cameras.

When logged in to my new Orbi as the administrator, it shows that each of the 8 cameras show up as connected over ethernet cable but I'm still unable to connect them using any of the following (Amcrest View Pro app, Amcrest IP Config or Synology SS).

Today, I called Amcrest Technical support twice; first time waited to speak with someone for 15 mins before getting disconnected, called back and got someone after 10 minutes but lost her after giving her my name and camera model numbers (so frustrating). After that experience, I thought I'd reach out to the community for assistance. Thank you in advance.

Hello and welcome to the forum.

It sounds to me as if the answer to your problem has something to do with the IP addresses of your cameras. Are they setup with fixed IP's? Does the Orbi use the same IP range as the Nighthawk? Can you access the webui of a camera that you say the Orbi admin panel can 'see' ?

The SSID of your new system will be different. How did you access the cameras to change the wi-fi login credentials for the new system?