IP8M-2493EW Firmware Update Sub stream issue
Posted: Sat Nov 24, 2018 8:59 am
Hi, I just updated my brand new IP Camera IP8M-2493EW (that's the exact model printed in box) to latest version (according to this page: https://amcrest.com/firmwaredownloads) V2.460.AC01.0.R.20 - 1/26/18, and It's a mess up, there is no 1080P or 720P on Sub Stream 2. Just VGA and no audio for both sub streams.
What is going on? On the other hand I don't have the previous firmware (which was working as expected). Could you please upload the previous firmware to address this issue? (there is no previous firmware on firmware page).
I did a hard reset and nothing.
Camera info:
Software Version 2.460.AC01.0.R, Build Date: 2018-01-26
WEB Version 3.2.1.474688
ONVIF Version 16.12(V2.3.1.458331)
In addition, the web admin page is throwing an error:
Thanks!
What is going on? On the other hand I don't have the previous firmware (which was working as expected). Could you please upload the previous firmware to address this issue? (there is no previous firmware on firmware page).
I did a hard reset and nothing.
Camera info:
Software Version 2.460.AC01.0.R, Build Date: 2018-01-26
WEB Version 3.2.1.474688
ONVIF Version 16.12(V2.3.1.458331)
In addition, the web admin page is throwing an error:
Code: Select all
Uncaught TypeError: Cannot read property 'videoMotion' of undefined
at Object.<anonymous> (alarm.js?version=3.2.1.474688:1)
at k (jquery.js?version=@WebVersion@:2)
at Object.fireWith [as resolveWith] (jquery.js?version=@WebVersion@:2)
at Object.<anonymous> (jquery.js?version=@WebVersion@:2)
at k (jquery.js?version=@WebVersion@:2)
at Object.fireWith [as resolveWith] (jquery.js?version=@WebVersion@:2)
at Object.e.(/anonymous function) [as resolve] (http://192.168.1.118/jsBase/lib/jquery.js?version=@WebVersion@:2:7674)
at Object.<anonymous> (rpcBase.js:1)
at k (jquery.js?version=@WebVersion@:2)
at Object.fireWith [as resolveWith] (jquery.js?version=@WebVersion@:2)