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Re: Push Notifications Not Working (ProHD)
Posted: Fri Feb 17, 2017 8:48 pm
by Nicky.threads
Guess I'm going to revive an old thread... but I just purchased a ProHD and it was worked by great for a week. Received motion notifications on my iPhone app and everything was great.... now it doesn't do any notifications what so ever. I am going on vacation tomorrow and this camera doesn't do any motion or any notifications. I have followed every direction from the beginning of this thread and still nothing and it's pissing me off and wishing I spent the little extra money on other reliable cameras.... help me out Amcrest!!!
Re: Push Notifications Not Working (ProHD)
Posted: Thu Feb 23, 2017 11:15 am
by tex
I feel your pain, just bought 2 IP2M-842E last week, I'm pleased with them so far but just like you push notifications is not stable to iphone 6. I will not buy any more cameras until it's fixed. The last two days it worked the first time in the morning when triggered leaving the driveway and stops after that. I guess it had rest over night and decided to work one time and take a nap. My workaround for now is setting up smtp email and it goes to an email app on my phone. With the camera motion set to send and email and the phone email app notification enable you will get notified. My account doesn't get many emails so no problem for me so if you get lots of emails it could be a pain. Oh well hope this gets fixed soon.
Re: Push Notifications Not Working (ProHD)
Posted: Wed Aug 02, 2017 8:27 pm
by ClarksonCote
hi all, not sure if anyone is still following this, but in my camera's log, I'm seeing settings updated for push notifications every 10 minutes by "System" which is certainly not me. When I update them myself through the app, it appears from "admin" but within 10 minutes, they're overridden. In my case anyway, it seems like this is the cause of my notifications not appearing.
So my question is:
Q1) What is causing these periodic updates to push notifications?
Q2) In my case, I tried to setup two different smartphones to BOTH receive notifications, which may have contributed to the current situation I'm in. Are push notifications to multiple devices supported?
Re: Push Notifications Not Working (ProHD)
Posted: Thu Aug 03, 2017 5:34 pm
by ClarksonCote
Here's a snippet of my log file showing what I mention above. I really hope Amcrest chimes in on what could be causing this behavior...
284 System 2017-08-03 01:25:44 Save Configuration {"Name":"Mobile Push Notification"}
285 System 2017-08-03 01:15:44 Save Configuration {"Name":"Mobile Push Notification"}
286 System 2017-08-03 01:05:44 Save Configuration {"Name":"Mobile Push Notification"}
287 System 2017-08-03 00:55:44 Save Configuration {"Name":"Mobile Push Notification"}
288 System 2017-08-03 00:48:31 Event End {"Channel NO.":1,"Event Type":"Motion Detect","Region Name":["Region1"]}
289 System 2017-08-03 00:48:29 Event Begin {"Channel NO.":1,"Event Type":"Motion Detect","Region Name":["Region1"]}
290 System 2017-08-03 00:45:43 Save Configuration {"Name":"Mobile Push Notification"}
291 System 2017-08-03 00:35:44 Save Configuration {"Name":"Mobile Push Notification"}
292 System 2017-08-03 00:25:44 Save Configuration {"Name":"Mobile Push Notification"}
293 System 2017-08-03 00:22:09 Event End {"Channel NO.":1,"Event Type":"Motion Detect","Region Name":["Region1"]}
294 System 2017-08-03 00:22:07 Event Begin {"Channel NO.":1,"Event Type":"Motion Detect","Region Name":["Region1"]}
295 System 2017-08-03 00:15:43 Save Configuration {"Name":"Mobile Push Notification"}
296 System 2017-08-03 00:05:43 Save Configuration {"Name":"Mobile Push Notification"}
297 System 2017-08-02 23:55:43 Save Configuration {"Name":"Mobile Push Notification"}
298 System 2017-08-02 23:45:43 Save Configuration {"Name":"Mobile Push Notification"}
299 System 2017-08-02 23:35:43 Save Configuration {"Name":"Mobile Push Notification"}
300 System 2017-08-02 23:25:43 Save Configuration {"Name":"Mobile Push Notification"}
Re: Push Notifications Not Working (ProHD)
Posted: Sun Oct 01, 2017 3:22 pm
by TeDeV
hey guys. I have bought this camera and it is not able to receive push notifications. i have enabled the motion detection in the web config and the application. nothing happens. i see a lot of people in here complaining for this and of course not one from the staff helping.
i am curious if there is anyone who can help me or if the solution is to sell this thing and move on because the only reason i bought this is the push notifications it promised.
Re: Push Notifications Not Working (ProHD)
Posted: Mon Oct 02, 2017 12:25 pm
by Melvin
Hello TeDeV ,
Have you tried the steps in the link below? If already done please give us a call on 1-888-212-7538
https://support.amcrest.com/hc/en-us/ar ... e-Android-
Re: Push Notifications Not Working (ProHD)
Posted: Wed Nov 15, 2017 9:10 am
by kszach
Push Notifications show up for me but the video very seldom will play, I get a "No Recording" message. This no recording seems to happen about 90% of the time.
Re: Push Notifications Not Working (ProHD)
Posted: Mon Nov 20, 2017 7:51 am
by rclark31978
I have 3 cameras with push notifications enabled. One actually works correctly, the other 2 try to go to the wrong camera and I get the No Recording message as well when I open the notification.
Re: Push Notifications Not Working (ProHD)
Posted: Wed Mar 28, 2018 7:25 am
by scan718
anyone ever get this fixed? I guess im going to have to call, but i have a feeling they wont get it to work. I also get "no recordings"
Re: Push Notifications Not Working (ProHD)
Posted: Fri Mar 30, 2018 11:05 am
by Seamless
Here is one thing to try if you haven't already:
"From the web interface of the camera from PC go to set up > System > general > Date and time and change the camera date & time format to year-month-Day and Time format to 24 Hour Standard. Then reboot the cam and try again."
Also enabling DST settings may be helpful if you are in a region that does daylight savings:
Enable DST check box, choose "week", 2nd Sunday in March, to 1st Sunday in Nov.