Amcrest Forum

The playback no longer has an option to zoom into a specific hour or time period. With the previous version you could focus on a specific time period instead of just showing the 24h period.

I'm using a 2018 Mac mini with macOS 10.15.4. Using the Sunday, January 12, 2020 build, if I close the main window or quit the program while live video is displayed, the program crashes after a short delay.

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000033abb4b1c108
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [8147]

VM Regions Near 0x33abb4b1c108:
MALLOC_LARGE 00000001519f7000-0000000153591000 [ 27.6M] rw-/rwx SM=PRV
-->
MALLOC_NANO 0000600000000000-0000600008000000 [128.0M] rw-/rwx SM=PRV

Thread 19 Crashed:
0 libIvsDraw.dylib 0x00000001068cc13b DCM::CIvsPaint::DrawFunCallBack(int, void*, long) + 27
1 libvaxplayer.so 0x0000000109732185 CVaxPlayerImp::InnerDrawFun(int, void*, void*) + 101
2 libdhplay.so 0x00000001248f920b dhplay::CCallBackManager::onVideoDraw(void*, void*, void*) + 75
3 libdhplay.so 0x000000012492b581 dhplay::CCocoaOpenGL::OnDrawCallback(void*) + 55
4 libdhplay.so 0x0000000124cb15b5 -[COpenGLContextRender Render:Rect:] + 2148
5 libdhplay.so 0x0000000124cb079e CMacOpenGL::Render(DecOutputParam*, RenderRect*) + 148
6 libdhplay.so 0x000000012492b5bf dhplay::CCocoaOpenGL::Render(DEC_OUTPUT_PARAM*, __SF_RECT*, __SF_RECT*) + 13
7 libdhplay.so 0x000000012492a356 dhplay::CVideoRender::ShowMultiWindow(DEC_OUTPUT_PARAM*, int) + 222
8 libdhplay.so 0x000000012492a21d dhplay::CVideoRender::Render(DEC_OUTPUT_PARAM*, int) + 141
9 libdhplay.so 0x00000001249197c3 dhplay::CPlayGraph::OnPlayLastVideo(DEC_OUTPUT_PARAM*, __SF_FRAME_INFO*, int) + 421
10 libdhplay.so 0x000000012491989d non-virtual thunk to dhplay::CPlayGraph::OnPlayLastVideo(DEC_OUTPUT_PARAM*, __SF_FRAME_INFO*, int) + 13
11 libdhplay.so 0x000000012490f88e dhplay::CPlayMethod::PlayLastFrame(int) + 74
12 libdhplay.so 0x000000012490f11f dhplay::CPlayMethod::PlayVAFrame(int, int*) + 177
13 libdhplay.so 0x000000012490f00c dhplay::CPlayMethod::OnTimeVASync() + 124
14 libdhplay.so 0x000000012490ee78 dhplay::CPlayMethod::OnTime() + 22
15 libdhplay.so 0x000000012490c626 dhplay::CPlayTimer::RenderWorkThread() + 100
16 libdhplay.so 0x000000012490c5bd dhplay::RenderWorkThread(void*) + 9
17 libsystem_pthread.dylib 0x00007fff6846f109 _pthread_start + 148
18 libsystem_pthread.dylib 0x00007fff6846ab8b thread_start + 15

Also, if I set a PTZ preset, then delete it, a small blank window appear in the middle of the screen, behind the prompt: After I close the prompt, the window remains. I can bring the main window forward, and I can select either window, but the small window can't be moved. It only goes away when I quit the program.

I loaded my remote cameras by S/N with the correct ID and password on the devices page. The line items for each camera is shown at the top of the page, but all the data boxes (Type, port, channel, etc) show N/A instead of the actual data unlike the old Surveillance Pro wherein they were filled in automatically. What am I missing?

This is a disaster. Why is Amcrest using Dropbox to serve beta packages? Why isn't there a central location on the Amcrest website that you can download the most recent version instead of multiple forum threads? Why has it taken 5 years to get this far? Apple put out the change 6 years ago. SIX YEARS AGO! And you're still doing a beta version?

Open source the software and let the community build it. There is no financial benefit from keeping it in-house when you can get people who ACTUALLY know how to code to build it.

Not my Thread and don't want a Debate started but I am going to guess that if they OPEN the code that would make it easier for Hackers to get to know how to gain access to your cameras and all the other millions out there... That is my guess... There is enough issues with people stealing Passwords and making people feel un safe behind a Camera they bought to help them feel safe....

I have a 27" iMac retina running Catalina Version 10.15.4. The Beta version runs fine but I lose from 5 to 30 seconds of the beginning of playback. I know the cameras are recording OK because of an external disk with Mojave OS and the playbacks on this drive are complete. A crash screen appears a few seconds after closing the Surveillance Pro Beta software. Also, though minor, while entering the times on the playback setup screen after double clicking in the time line, if you move the cursor, the selection is lost. I liked the way the previous version worked where the ending date and time were the time and date at that moment rather than it is now. It saved some typing and time, for me at least.

@Kwing Still no updated Beta software? Been awhile since we have heard anything...

I've been using the Beta software for a while, though in limited fashion. I only use it for Live View purposes and it's been quite stable, but every time I close the app it says it quit unexpectedly.

I've spent $1k for the camera system and can't even look at the cameras without my computer getting super hot. We are not given any time frame on the app as well.

It's a torture to use this app or the old Chrome app. The mobile app is not very suitable for quick scan either. It feels like I'm back to 1990.

@Kwing Update on the 64-Bit Mac OS X release please??????