Amcrest Forum

I have an IPM-721 (? - 720p) camera on the Amcrest Cloud that was recording events okay but got erratic and then stopped. It's now Fri at 1:04am and the last event was Wed at 4:45pm, when someone leaned over and hung up their phone. However the was no earlier event where they leaned over and picked up the phone, nor were other people walking into the room triggered. There have been lots of events (what should have triggered recording) since then that haven't.

Motion events are being triggered in the Amcrest View Pro app, and this was working fine in the Cloud app (and website) for a week before.

Is there anything I can do? If it's the Cloud that determines when to record, would another Cloud service be better? Or is the camera?

BTW I can't find any settings on amcrestcloud.com to set much, both "Schedules" and "Settings" on the dropdown only offer an email address for notifications, and a chance to create Schedules (which I haven't). Nothing else. I recall there being something for setting a motion-detection area, though i want the full screen.

Can I do anything?

Thanks!
=andrew

Does Amcrest support ever answer questions here?

I am having this same issues on 3 out of 6 cameras...

All 6 were working a when I set them up initially and then they just stopped working.

Has anyone found a solution? So frustrating... I called support and they put me to level 2 but no return call yet...

Hello rfranta,

Usually when there are mutiple cameras failing to record the upload bandwidth of the internet matters as well as how stable the cameras are on the network (especially when connected to WIFI).

Some times just power recycling the devices can help but I hope that has been tried already. I see that a callback has been scheduled for you today after noon by our tech so hopefully they will be able to nail the issue.

I am having the same issue. I have a IP4M-1026W, The motion activity continues to work and the camera records to the on-board microSD card that I installed. However it stops recording to the Amcrest cloud. I can still access the camera via the AmCrest View Pro and Amcrest Cloud app, regardless if I am connected to my home network or not. Amcrest seems to think it's an issue with my home internet but I disagree considering I can still access the camera remotely. The only solutions I have found thus far is to reboot/power cycle the camera. Has anyone else been able to resolve this issue by purchasing an NVR?

Hello scoutermac,

Please login to the web interface of the camera and from the setup > Network > TCP IP, change the ip address of the camera for the wireless adapter and save it as a static ip address. The IP should be an unused IP in your network on the same subnet. This resolved most cloud issues.

Well I set a static ip address on my camera but it is not resolving this issue. In fact the Amcrest cloud seems to be going up and down. Yet I am able to access my cameras using the Amcrest View Pro software from my phone both from my home network and from remote locations. I even rebooted my phone to ensure the IP address is not cached. I'm also not sure how setting a static ip address on my home network is supposed to resolve this issue being that the camera is added using the cameras serial number. This and when connecting to this camera the connection would have to go to my public ip address then go through NAT of my router to reach the camera. Clearly the connection must be resolved by mac address and not ip address.

Hello scoutermac,

Setting static IP does not make sense with regards to this issue but as per a recent test from the cloud team, this has resolved some recording issues with the cloud. The camera has to upload the video to the Cloud and changing the ip address did seem to cause the camera to establish connection to cloud again.

What I don't understand is, the Amcrest cloud keeps stating that my camera is failing the health test. Then sometime later I get another message that states it passed. Currently it is 8:15am on 3/6/2018 and again my camera is unavailable in Amcrest Cloud. Yet I am using the Amcrest view Pro app and I can access my camera remotely. How is it that I can access the camera just find with the Amcrest view pro app but the Amcrest cloud says the camera is unavailable? I was hoping to purchase additional cameras but at this point I'm not sure if I will.

Hello scoutermac,

Can you please provide your cloud username? We will check the issue on the back end.

scoutermac

so today is 3/7/2018. I have made no changes and the cloud recording seems to be working fine today. This seems to be a cycle where every once in a while it starts having issues.